Roast2Order Coffee & Tea shop

Privacy Policy

Protecting your private information is our priority.  This Statement of Privacy applies to Roast2Order.Shop, Roast 2 Order Coffee Roasters, its website(s), products and Mascow Distribution, its parent company, and governs data collection and usage.  For the purposes of this Privacy Policy, unless otherwise noted, all references to Roast2Order or Roast2Order Coffee includes Roast2Order.Shop, Roast 2 Order Coffee Roasters, its websites, products and its parent company Mascow Distribution.  The Roast2Order.Shop website is a news and information site as it relates to freshly roasted coffee and other ancillary products and information, as well as an online store for purchase of freshly roasted coffee and other related merchandise.  By using the Roast2Order.Shop website, you consent to the data practices described in this statement.

We try our very best to make Roast2Order.shop well protected, your trust in us is our #1 concern!  We want you to enjoy your shopping experience as much as you enjoy our coffee and hope you come back over and over, as well as tell all your friends and associates to shop here!  Our second goal is to make this document as easy to understand as possible. Your comments and suggestions are always appreciated!

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Roast2Order.Shop.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.  We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies: 

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

It is possible that since the creation and last edit of this document, we have added other tracking tools and/or technologies used by our website.  We will do our very best to keep you informed of all changes as they relate to these policies or your shopping experience with us.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, including credit card numbers, of which we try to accept as many major forms of payment as possible, which is controlled by a 3rd party add-on to our store, email address, and phone number.  This is called Order Information.

As time goes on, we may collect additional data, again, we will do our best to update this document in a timely manner!

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

In order to better provide you with products and services offered on our Site, Roast2Order.Shop may collect personally identifiable information, such as your:

First and Last Name
Mailing Address
E-mail Address
Phone Numbers
Job Title
Company Name

We do not collect any personal information about you unless you voluntarily provide it to us.  However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site.  These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site.  Specifically, we may use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us.  We also may gather additional personal or non-personal information in the future. 

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: – Communicate with you. – Screen our orders for potential risk or fraud. – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

Roast2Order collects and uses your personal information to operate its website(s) and deliver the products or services you have requested.

Roast2Order may also use your personally identifiable information to inform you of other products or services available from Roast2Order, its parent company and its affiliates.

SHARING YOUR PERSONAL INFORMATION

Customer information and data about our customer’s is considered sacred to us! Roast2Order does not sell, rent or lease its customer information or lists to third parties.

We may share your Personal Information with third parties to help us use your Personal Information, as described above.

We use the latest encryption devices to keep your information secure.

We also use Google Analytics to help us understand how our customers use Roast2Order.Shop.  To Learn how Google uses your Personal Information open the following URL in a new tab https://www.google.com/intl/en/policies/privacy/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Roast2Order may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to Roast2Order, and they are required to maintain the confidentiality of your information.

Roast2Order may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Roast2Order or the site; (b) protect and defend the rights or property of Roast2Order; and/or (c) act under exigent circumstances to protect the personal safety of users of Roast2Order, or the public.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Roast2Order may keep track of the websites and pages our users visit within Roast2Order, in order to determine what Roast2Order products or services are the most popular.  This data is used to deliver customized content and advertising within Roast2Order to customers whose behavior indicates that they are interested in a particular subject area.

Opt-out links from external services such as:

Facebook  https://www.facebook.com/settings/?tab=ads

Google https://www.google.com/settings/ads/anonymous

You can opt out of targeted advertising by opening either of the above in a new tab.

LINKS

This website may contain links to other sites.  Please be aware that we are not responsible for the content or privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

YOUR RIGHTS

You have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted.  If you would like to exercise this right, please contact us at info@Roast2Order.Shop and specify that you are contacting us regarding your personal information as well as what specifically you are requesting.

Additionally, we are processing your information in order to fulfill contracts we might have with you (for example if you make an order or place a subscription for on-going orders through the Site), or otherwise to pursue our legitimate business interests listed above.

Please note that your information may be transferred to a 3rd party payment processing service add-on to our Site and may possibly be fulfilled by a 3rd party.  We only use 3rd party services in the United States that we have direct contact to, access of and can audit them as needed. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

Although we do our very best to keep our content appropriate for all ages, some contributions may be made without our knowledge from those outside our organization.  This Site is not intended for individuals under the age of 18 (eighteen) years, although we do not specifically restrict minors, parental supervision is required if you are a minor and intend to use our site or if you are a parent or gaurdian and allow minors to use access the internet.

Roast2Order does not knowingly collect personally identifiable information from children under the age of 18 (eighteen) years.  If you are under the age of 18 (eighteen) years, you must ask your parent or guardian for permission to use this website.

CHANGES TO THIS STATEMENT

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Roast2Order reserves the right to change this Privacy Policy from time to time.

If we have collected your information (email address), we will attempt to notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page.  Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

E-MAIL COMMUNICATIONS

From time to time, Roast2Order may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Roast2Order, you may opt out of such communications by clicking on the UNSUBSCRIBE button.. 

CONTACT INFORMATION

Roast2Order welcomes your questions or comments regarding this Statement of Privacy.  If you believe that Roast2Order has not adhered to this Statement, please contact Roast2Order at:

Roast2Order Coffee c/o Mascow Distribution

2413 West Algonquin Road
Suite 320
Algonquin, Illinois 60102
630-364-1610 – please direct all calls to our customer service team.

Email Address:
info@roast2order.shop

This policy was last edited and effective as of June 27th, 2020

Thank you for fully reading this Privacy Policy statement!